Dispatcher Console Flow
Get more business through Call Centre and put trips
in the system using Dispatcher Console. It will help you to create the request on behalf of any registered or unregistered passengers.
Dispatchers can use the panel to create requests for any user who wants to book a ride. After filling all the required details like name, email address, and more they can book the ride.
Dispatcher have to add all the details that are given by the rider. Like, pick up address and destination address information. And also select the option ride now or later.
Dispatcher can see all the history which they create. They can search and sort the data as per their requirements or also download all history.
In history, they can see id number, user, and provider name with date and time or status details. Also, see the payment mode and status with its amount.
They can set the future schedule booking in which they can set the pickup location and destination location and other required information.
Dispatchers are allowed to add and update the bank details that can help them pay for the requested rides. They can add bank account number, account holder name, and all required details.
In a map view, Dispatcher can see that where is the taxi driver right now? with full details like date and time information or pick up address and destination address. They can also see the payment history with its amount and payment details.