E-Delivery Features

Understand Features of the Delivery App Along with Functionalities.

Customer Apps / Website

Customize Customer Solution To Order The Items From The Store Menu Online

New DesignNew

User apps and panels are redesigned, which are more interactive and appealing, making it easy to browse and order.

Reserve Table in RestaurantNew

Reserve a table in the restaurant through an app or panel for the desired number of people and also can order and pay.

Payment GatewaysNew

Customers’ apps and panels are integrated with multiple payment gateways like Stripe and Paystack to allow transactions in multiple countries.

Scan and OrderNew

Customers can scan the QR code of the particular store and choose the items for order without login into the app or website. And further can pay also.

Access to Website New

Customers will be able to access the website before they find the store lists. When they enter the location, nearby stores will be listed.

Favorite AddressNew

Customers can make a list of their favorite addresses and can access that list from any device with the same credentials.

Bring ChangeNew

Customers can request the deliveryman to bring change(like coins) while they are ordering to settle the cash payments.

Modifier AssociationNew

Customers can access associated modifiers where they can modify the items based on the availability of the modifiers.

Increase Modifier QuantityNew

Customers can increase the quantity of the modifiers they add to the item as allowed by the store to do so.

Repeat/Customize ItemNew

Customers can repeat the item with a choice to keep the modifiers the same as it is or can choose to customize them.

Social Signups

Customers can sign up to the app or panel using social app accounts like Twitter and Facebook or even can log in directly with the Google ID.

Reset Password

Customers could reset passwords if they forgot the old ones to reset them with the help of the ID and email address.

Set Address

Either enter the address or select your location to get the list of the nearby stores and then order from.

Search Filters

Customers can use search filters like tag, price, distance, and time for easy browsing of the stores they are looking for.

Select Multiple Items

They can choose multiple items from a store, select from various categories, add all of them into the cart, and order and pay altogether.

Multi-Payment Methods

Panel and app are integrated with various payment methods like online transfer and credit or debit cards. Customers can also pay by cash for the orders.

Share Referral Code

While customers register on the platform, they will get the referral code which they can share with anyone and redeem referral benefits.

Access Promo Code

Promo codes from the stores and admin will enter in the checkout screen of the app or panel and redeem.

In-app Chat

For delivery inquiries or malfunctioning in the app, customers can use the chat feature to solve it with the drivers or support team, respectively.

Select Language

Stores can offer multiple languages to the customers from which they choose to translate the store menu in and order.

Schedule or Instant Orders

Customers can place an order for instant delivery or schedule a preferred time and date to their desired addresses.

Special Preferences for Items

While selecting the items and modifiers, customers can add special preferences about the particular items other than modifiers.

Delivery Note

While ordering, customers can add a delivery note for the address to which the order is being delivered.

Update Delivery Address

Change the delivery address before ordering if required by either entering the address or selecting it from the map.

Update Profile

Users can update the profile details like name, email, phone number, and password when they want to.

Invoice Generation

Customers can preview the invoice of the order before they confirm the order, and also it will be saved in the app or panel after ordering.

Track Deliveryman

Customers can track the order starting from where the order gets accepted by the store until it gets delivered to the required address.

Confirmation Code for Deliveryman

Users could generate a confirmation code for the deliveryman when they complete the delivery to the address to confirm it in the app.

Add Multiple Cards

Customers can add multiple cards in the app, which will be saved to conduct the transaction from the desired ones.

Add Modifiers

Customers can add one or more modifiers to the items, optimizing them to the choice and get it the way they want.

Search Items

When selecting the items from the stores, customers can use the search bar to get the preferred items reducing search friction.

Refer Store Rating

Customers can refer to store ratings given to them by another customer while selecting the stores to order from.

Store Status

It is the status of the store, where it mentions the availability of delivery services in a week, including day and time.

Categorized Menu

Customers get a categorized menu of the store, where items are divided into categories and subcategories.

Pickup / Destination Type

Users can enter their pickup and delivery destination location by typing the address manually into the search bar located in the user app and website

Order List

Users can view the active order list and the status updates for each active order- canceled, accepted, on the way for delivery, and more

Add Favorite

Add single or multiple stores as your favorite and choose to share the store details over social media accounts

Map View

Users can view the available outlets on the integrated map to place orders conveniently

Contact Less Delivery

For contactless delivery, customers can tick the box for contactless delivery, and get a safe delivery at the address.

Review

Users can upload their reviews for the received delivery services and the ordered item quality after the order is delivered.

Order History

Users can analyze order history with the details like added items, their prices, payment details for completed, accepted, rejected, and canceled orders

Select Outlet

Browse and search for nearby outlets and find your fit from all available stores in the user app and website

Payment Options

Users get multiple payment options to select from, and they can pay conveniently for the recently placed order

Tip

Customers can choose to pay a tip to the delivery providers and pay them via cash or in-app wallet

Provider Apps

Delivery Solution To Get Items Delivered – Accept Or Reject Items By Delivery Person

New DesignNew

The delivery app is redesigned with enhanced features and functioning and easy interactions with stores and users.

Bring ChangesNew

Providers will be requested to bring change (like coins) by the customers where they choose to pay by cash for order and delivery.

Social Signups

Delivery providers can sign up to the app using the social app account or can also use the email address for the signup.

Password Reset

Delivery providers can reset the password when they forget it using the email address or phone number.

Delivery History

All the deliveries, whether completed, incomplete, failed, or canceled deliveries are stored as history.

Add, Manage Vehicle

Delivery providers can add and manage vehicles by adding the documents for the verification of the vehicle from the admin.

Chat with Customers

Delivery providers can chat with the customers for any inquiry about the delivery address or order in the integrated chat option.

Update Profile

Update profiles, including name, email address, and phone number, whenever required, and save them until the next update.

Use Wallets

Link bank details with the in-app wallet to settle the payments through that and also store the transaction of the wallet.

Select Languages

Delivery providers can select the languages provided to them by the admin and use the app without any language barrier.

Submit Document

Delivery providers need to register themselves to start receiving delivery requests and submit their required documents for verification to the admin.

Online / Idle

Providers can choose to change their service status to offline or online manually, and they go offline automatically if they remain idle for a long time

Referral Code

The delivery provider can share the referral code of the app with their friends/family to encourage them to join the app using the code to earn discounts and benefits

Navigation

The navigation facility for delivery providers delivers assured on-time delivery support with integrated app facility for enhanced navigation

Accept/Reject Request

According to their availability, a delivery provider can choose to accept or decline the order requests from the store.

Calling and Messaging

Delivery providers can interact with support agents and the customers if required by placing a call or using in-app chat support

Bank Details

Add bank details to receive the payment directly in the account and the providers can manage these bank details from their end

Earnings

Providers can view their earning details from the earning analytics to download earning records and reports (weekly, monthly, or yearly).

Store App & Panel

Update The Items And Menu Of The Store Through The App And Panel And Manage Item Cycle.

New DesignNew

Store apps and panels are newly designed for better interaction and performance, adding clarity for the users and easy access to new features.

Reserve A TableNew

Restaurants can allow customers to book a table online, reserve tables as per the individuals, and also set reservation and cancellation fees.

Print InvoiceNew

Customers can print invoices for the completed orders directly by linking the app to the printer via a virtual network called Bluetooth.

Multi-Tax SystemNew

Stores can choose to keep the tax of the item in various ways like setting a tax on an item, or overall orders, selecting the type of tax, and taxes country, city, or delivery type.

Multiple Payment GatewaysNew

Store panel and app is integrate with multiple payment gateways like Stripe and Paystack, supporting the payment system in multiple countries

Scanning For OrdersNew

Stores can add a table and download its QR, which customers can use to access the menu and order without logging in to the app or panel.

Modifiers AssociationNew

Stores can associate modifier groups for different items so as to set charges based on the size and type of modifiers.

Increase Modifier QuantityNew

Stores can allow users to increase the modifier’s quantity as much as they want and accordingly can vary the price of modifiers and overall items.

Menu ThemeNew

Stores get to choose between the default row view menu or grid view menu for the customers in their app and panel.

ThemesNew

Stores can choose to keep the themes of the panel from various options keeping light and dark themes matching the logo and store theme.

Social Sign Up

Stores can use their social credentials to register in the app or panel, like Facebook, Twitter, or even its email address.

Reset Forgot Password

In case the password is lost, it could be recovered using the email address registered with or with the phone number.

Store Verification

Stores can verify the account by uploading necessary documents in the app or panel to be verified by the admin.

Bank Details

Stores can add their bank details. With that, they can also choose to add multiple accounts and choose any of them for payments.

Manage Profile

Stores can update their profiles anytime required by changing the name, email address, contact number, address, etc.

Order Pickup Service

They can allow customers to access pickup order services, for which they can order online and pay and pick it up from the outlet when the order is prepared.

Language Setting

Stores can set multiple languages to allow users to pick from them to use the app. Also, they can opt to choose anyone from those to translate the menu and another set with it.

Order List

Stores get access to separate order lists like past orders, today’s order, tomorrow’s order, and scheduled orders which they can refer to their analysis and assign to the deliveryman.

Dispatch Orders

Orders will be dispatched by the stores assigning drivers manually or automatically, following the algorithm followed by E-Delivery.

Order History

The history of the orders is stored in the app or panel on a weekly or monthly basis that also consists of all the order details.

Analyze Earnings

Stores can analyze orders with the earnings with weekly, monthly or overall data that also includes orders and users’ details.

Import/Export Sheet

Menu, order list, earnings, and all such lists are all imported to the sheet or even exported from the sheet for offline use.

Order and Delivery Review

Reviews and ratings given to the orders and delivery services by customers could be analyzed by the stores to take action on that note.

Manage Promo Codes

Stores can create promo codes for the customers and manage their validity and other conditions like time, category and recursion.

Chat with Customers

Store owners can chat with the customers for any inquiries about the order, items, or payments from the panel or app.

Delivery Time Settings

Stores can set the delivery time in a day and in the whole week to refer it to the customers, which they can also update anytime required.

Store Timing Settings

Stores can set the timings of their services available during the day and also in the week, which will also be updated anytime they want.

Order Cancellation Charges

Store owners can decide to set the order cancellation charges, setting the charges that are applied at various stages of the delivery process.

Free Delivery Settings

Stores can set free delivery to the customers with the conditions of minimum ordering amount and radius of the delivery from the store.

General Settings

Manage general settings like business status, visibility, and also if the store will be visible or not.

Select Tags

Stores can set the tags based on the items they sell, allowing customers to choose a tag in order to reduce the browser fiction.

Manage Item

Manage the store inventory using the dedicated store application and store panel to manage the available item list of the online store

Deliver Parcel

The store can create a parcel’s delivery and assign it to the delivery provider for the customer through the store panel.

Create Order

Stores can create orders in place of the customers from the store app and panel. It requires a few necessary details like items, customer’s address, and other customer’s details.

Categories / Sub Categories

Stores can add or remove multiple item categories to provide an enhanced browsing experience. They can use the same to define multiple sub-categories for enhanced item list creation

Create Substores

Stores can create Substores to perform certain tasks assigned to them. Substores can access only those pages which are assigned to them by the store.

Manage Delivery Provider

Manage the delivery provider details and assign manual deliveries to get the ordered items delivered from the store to the users’ locations

Admin Panel

Manage Complete Cycle Of The Delivery Through A Functional Panel

New DesignNew

The panel is redesigned with better graphics and functioning to interact with it easily, including light and dark themes.

Dispatch From Admin PanelNew

Admins can dispatch the incoming orders from the panel either manually by selecting the driver or auto-assigning.

Reserve Table RequestsNew

Admin can analyze table reservation requests of the restaurants; gets a share of reservation charges, and track the record of the reservation.

SEO Tag and ScriptNew

Admins can set the SEO tags and script in the home page, store detail page, and info page to optimize to make it search engine friendly.

Allow Bring ChangeNew

Admins can give access to users to request customers to bring change with them when the payment method is cash.

Analytical Dashboard

The dashboard consists of various business and sales details in the form of charts, numbers, and stats – easy to understand, and compare.

Manage Customers

Admins can analyze the customers, block and approve them anytime, verify documents (if any), and analyze reviews given by particular customers to store and delivery.

Manage Delivery Providers

Admins can verify providers’ documents, approve them to use the app, or unapproved to discard and add and edit vehicle details for them.

Manage Sub-admin

Admins can add sub-admins and manage them to perform a particular task for their business, allowing them to access a features and functions that rely on the task.

Check Activity Log

The activity log includes activity that happens in the entire solution (customer, store, and deliveryman); one that fail or are successful with their type and priority.

Examine Reviews

Admins can examine reviews of the customers for delivery and order, store reviews for drivers, and driver’s reviews for store and customers to take appropriate actions.

Analyze Deliveries

Business admins can analyze multiple delivery requests that are ongoing, completed, and scheduled delivery, all with separate lists and order details.

Delivery Fees

Admins can add delivery fees for different regions like a setting zone for a city or even can keep the price based on the radius of delivery from store to address.

Manage Document

Admins can add types of documents for stores and deliverymen and, if required, for the customers, which they can verify and allow them to use the platform.

Add Promo Code

Admins can add promo codes for the customers for a time period and promo type, promo for, and various inclined details. They can activate or deactivate the promo desirably.

Create Ads

Ads for various stores kept in a specific country, for store list or delivery list, deciding the time interval to show advertisement.

Earnings From Order

In each order, admins can analyze the earnings of the deliveryman, store, and admin with the time on which the order is served.

Order History Analysis

Information about the past orders is stored with the details like delivery type, total price, the status of the order, and all associated with that.

Wallet History

Admin can refer to the history of the wallet, which has the transaction done by users and delivery providers by the wallet.

Wallet Request

Admins can approve wallet requests from the delivery man, checking all the descriptions about the wallet and providers.

Mass Push Notification

Admins can create mass push notifications creating a message for the user, store, or provider in a particular region and device type.

Map View

In map view, admins can locate customers and the store’s location; they can also track deliverymen while they are on the way to deliver orders.

Set Terms and Policies

Admins can create terms and conditions and privacy policies for the stores, customers, and delivery providers and update them whenever required.

Force Updates of Apps

Any necessary changes in the app are required to update forcefully, which admins can perform without any permissions.

Admin Logo Settings

Admins can set the logos for the store app and user app, keep the title icon and mail the background logo from the panel.

Allow Messages

Admins can set permission for email, SMS, and push notifications, after which only that feature is accessed.

Pickup Confirmation Code

Admin allows getting a confirmation code to the deliveryman to verify whether the delivery is picked by the right deliveryman or not.

Delivery Confirmation Code

When the delivery is completed, users can generate a code to give it to providers for the confirmation to end it, which the admin can choose to allow.

Allow Contactless Delivery

Admins can give permission to use the contactless delivery feature to the customers, and stores are intended to follow safety norms.

Use Google Captcha

Admin can set the Google captcha for the store, user, and delivery provider login to reduce the spam and abuse access.

Allow Tips

Admins can set tips type (absolute or percentage) and tips to the delivery man, which users pay while requesting delivery service.

Create Email, SMS, Notifications

Admins can create templates for emails, SMS, and mass notification to send to the user at a particular time and activity.

Set cancellation Reasons

Admins can set the cancellation reasons for the stores, users, and delivery providers, which they can opt for while canceling an order or delivery services.

Manage Store Menu

For all the stores, the admin can create a menu, starting form categories, modifiers up to items and their charges, and manage it all the time.

Dispatch Order

Admin can dispatch the order delivery from the panel, by either manually assigning or auto assigning the driver for the delivery service.

Add Countries & Cities

Admin can add multiple countries from the panel to expand the business reach. Also, can add the multi cities of a country.

Manage Earning

Admin can view the delivery provider and store earnings and view the admin earnings and generate reports based on weeks, months, and years

Manage Provider

Admin can view the registered and unregistered delivery provider list from the admin panel. They can choose to add or remove the delivery providers from the system

Store Management

Admin can change the store app’s settings like notification settings, allowing various login options, mandate any extra details, and many other details.

Referral

Derive referral codes for users and delivery providers and set discounts for the use. Also, the admin can view the referral reports to analyze the use

Set Admin Profit

Admin can decide the profit value or percentage in terms of a particular city, vehicle and delivery provider. They can edit the price whenever they want.

Draw Zone

Draw different delivery zones inside the city and change the delivery charges and other settings for specific zones or enter a radius to derive different zones

Multi Language

Admin can set any language of the app and panel for communication. It will allow user-friendly communication between the store, provider and customers.

Manage Vehicle

The vehicles used by delivery providers to complete delivery services get updated with details for the admin to view and manage vehicle assignment