What is Courier Management Software? How does it Automate Your Logistics Operations?
Courier management software is a platform that brings convenience to customers and allows them to track their deliveries in real-time. The global size of the courier, express, and parcel holds a strong position in the market and reached 330.4 billion euro in 2019. Changing user demands are driving businesses to upgrade their services and approaches. Courier delivery dispatch software is a solution dedicated to improving the convenience of requesting courier deliveries for users and providing reliable support. Many enterprises from courier services market are upgrading to the latest tech support because it allows for:
- Multi-country expansion support to help them upscale their business reach and manage profit earnings
- Real-time delivery tracking with an integrated GPS feature to manage the delivery tasks and monitor tasks well
- Dedicated provider support with a suitable app serving their needs and managing delivery services
- Online payment collection facility with integrated security and secure payment options for users
Striking Features of Courier Management System
- Based on the location of the delivery provider from the pickup and the delivery location, the estimated time of arrival gets calculated in courier management system
- The ETA details get shown to the user who has requested the pickup and delivery from their dedicated courier dispatch software solution
- The system admin can also view the entire delivery details including the ETA from their admin dashboard
- The courier dispatch system solution caters to earning analytics and report generation requirements of the admin and delivery providers
- It provides real-time data on the collected and received amounts and helps download it in the form of reports
- The admin can view earning details of the delivery providers as well from the admin panel
Delivery Service Rates
- Admin decides the delivery service rates applicable for the courier deliveries requested through the app
- They can manage the service rates based on the changing user demands and package needs
- The courier management software helps to set prices according to distance, time and more parameters
Courier Pickup Confirmation
- The pickup confirmation gets sent to the user who has requested the pickup from the app solution
- They can specify any special needs and the delivery provider keeps the same in mind when receiving the parcel
- The provider clicks a picture and uploads it to send to the user as the pickup confirmation after the code verification process
Promo Codes & Discounts
- This courier management system allows to set promo codes and offer discounts to promote the app use
- Admin can set the promo codes and avail them to users for earning discounts on the total amount charges
- They can even provide referral codes to help users earn discounts when they promote the app among their contacts
- Define delivery zones and set their pricing for each city to provide courier services as per your business requirements
- Admin can mark specific areas in a red zone where they do not intend to give the courier delivery or pickup services
- To define delivery zones, the admin can mark the radius and the area on the map and categorize these zones
What Makes Our Courier Management System Different
- Technical Expertise
- Reliable Courier Management
- Online Payment Support
How This Courier Management Software Works?
A Courier management software providing adequate support for courier businesses needs to work in an optimal way that can give better results. Courier delivery dispatch system allows for creating a better experience and works in a below-mentioned way:
- Customers can request a pickup or delivery of a specific product and schedule a request
- Nearby delivery providers receive the request and decide to accept/reject a pickup or delivery request
- For pickup requests, the delivery provider fetches the item and delivers it to the mentioned location
- The user pays for the total service charges and delivery charges using their preferred payment method
- Admin gets to view and manage these delivery processes from their admin dashboard
Select an Eminent App Support for Desired Business Rise
Get a dedicated courier management software allowing you to cater to all customer needs and providing increased revenue generation support
Users can schedule the pickup requests in advance by adding the time slot and date for the pickup of items
Add your delivery and pickup location details by searching and pinning the location on the integrated map
Receive every delivery update with a push notification and track the progress in real-time using the dedicated app
Manage profile details by updating and adding the name, contact details, email, and more to manage your profile
Define the referral bonus for all users who use and share the set referral code to promote your app usage
View and manage every on-going delivery processes by tracking the provider and user location in real-time
Enable or disable specific payment options as per the user's choice and availability for your courier delivery dispatch system
View complete data of every user and their profiles including their delivery history and app usage details
Delivery Provider App
Identity of the delivery provider gets verified every time they log in or accept any delivery request for authentication
Manage all incoming delivery requests by choosing to accept or reject them as per the delivery service details attached
Add your bank details and account information to receive the earnings directly into your bank account
Share the referral codes with your contacts and when they register using the system, earn extra from the admin
Register and login using your social media accounts to access your account and place requests quickly
Access complete delivery history from the dedicated panel and view every information including the payment details
Choose to pay when the delivery gets completed by selecting cash on delivery option from all payment options available
Provide and upload your feedback on the requested delivery services and the app usage to indicate any changes
Meet User Expectations with Our Dependable Courier Delivery Dispatch System
Choose the best way to complete all user demands with suitable delivery support from courier dispatch software. Update the solution as per your business needs and generate excellent experiences across all users with reliable last-mile deliveries
Frequently Ask Question
1. How much does it take up your solutions in my Business?
Your needs are at our utmost priority. Based on the project complexities, it takes several business days. For further information, you can reach us at [email protected]
2. Why Choose Our Courier Delivery Solution?
Advanced courier delivery software enhances your logistic business's productivity, solves delivery related issues in a jiffy, and manages all your operations smoothly.
3. Can More Features be Added to Your Courier System?
Yes, our courier management software offers 100% flexibility to add features and update existing ones.
4. Will I be able to Run a Small Courier Business with your Solution?
Sure. Our courier delivery software is expansible so that it will work for all scales of businesses without any friction.
5. Will I See On-going and Completed Deliveries?
Yes, you can see both on-going and completed deliveries within your dashboard with the current status of the delivery provider.
Running a courier business is stressful and sometimes can be daunting. There is never enough time to accomplish all the tasks perfectly. However, investing in courier management software will make your life easier as it will automate tasks that would usually take a long time to do manually.
As per the report published by PwC, Future of Customer Experience, more than 73% of US people consider last-mile customer experience as an essential factor when they order anything online.
Due to globalization, businesses have the burden to survive in the neck-to-neck competitive world. To acquire new customers and retain the existing ones, you need to offer something that sets you apart from the mass. Today, the eCommerce and the on-demand industry are booming; it becomes imperative for courier companies to adopt modern solutions and find innovative ways to counter common challenges to reap the benefits and maximize their ROI.
Hence, today's courier companies are leaving no stone unturned to enhance the productivity of their business and enhance the customer experience to retain them. This is why more and more entrepreneurs are investing in courier management software that can streamline the delivery process and make the most out of it. Moreover, this software can also plan routes and improve customer satisfaction too. Thus, courier delivery networks are now leveraging online solutions to their efficient business and taking care of their delivery process.
Give Your Courier Business a Productivity Boost With Digital Solutions
As the eCommerce and doorstep delivery business keep flourishing, it demands a resilient supply chain with accurate and fast-delivery solutions. Advanced and scalable courier delivery software enables you to fulfill bulk orders efficiently as consumers today expect real-time expedited deliveries. Thus, logistic managers need to automate their traditional business with smart solutions to ensure desired outcomes, and courier delivery software has become mandatory to simplify the tedious business process.
Digital solutions offer full flexibility and transparency in the logistic business, and that’s what today’s customers expect. Customer’s expectations keep evolving with time, and they prefer a solution that offers:
- And real-time communication
By investing in efficient courier delivery software, you can meet their expectations and reap multiple benefits that come with it. Modern technologies such as AI and ML have kept delivery solutions intact and helping logistic business owners to scale up their business as per market dynamics and ensuring optimum customer satisfaction.
Human errors are inevitable, but digital software solutions ensure higher accuracy in courier operations, let you improve your whole supply chain management, and also unbox certain premium benefits such as,
- Optimize delivery routes automatically
- Increase business visibility
- Faster deliveries
- Better customer experience
- Eliminate paper transactions
- Saves on fuel cost
Online solutions can offer the above-mentioned benefits to business and make desired outcomes achievable. Furthermore, courier delivery software also sends real-time notifications to customers about their delivery so that they can plan their schedule accordingly.
How Courier Management Software Keeps Delivery Efficient
Conventional courier firms struggle with human errors, resulting in poor delivery, whereas digital solutions eliminate human errors and make the overall delivery process faster.
The courier and logistic industry have changed drastically over the past few years; now, entrepreneurs are leveraging digital solutions to deliver couriers in an effective manner. From tracking delivery agents to notifications to smart route optimizations to schedule deliveries - all can be done swiftly.
Tracking deliveries in real-time brings multiple advantages to courier firms and also makes it easier for both service seekers and delivery providers. Advancements in technology not only tend to track delivery but also have the ability to track delivery provider’s status. By implementing efficient courier delivery software to business, you can stay ahead in the competitive curve, reduce overall workload, and enhance productivity.
Investing in the right courier delivery software uncover the major benefits like,
- Swift tracking
- Better fleet management
- Advance customer satisfaction
- Access to analytics
Indeed, courier management software improves consignment operations and enables you to customize your services as per the market dynamics.
Solve Delivery Roadblocks with Courier Management Software
Nowadays, technology-friendly solutions have become a must, and it would be a smart investment implementing a scalable courier delivery software as it will increase the overall productivity and amplify your business revenue. So, digitize your courier business and magnify the revenue within a short time.